Public Sector & Community-Based Monitoring
Public-sector and community programs often have strong administrative data about what services were delivered, but less information about how those services were actually experienced by the people using them. Poket can provide another source of information by allowing residents, service users, program participants, enumerators, community members, field staff and local organizations to report directly from the field.
Submissions can include self-reported program data, surveys, photos, video, GPS locations, voice notes and other information, including in areas with limited or no connectivity. Programs can also send information, updates and resources back to the people participating.
How Poket works
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Your team creates surveys and data collection workflows through the Poket Portal. These might cover service quality, program participation, participant experiences, infrastructure, local conditions, accessibility, public assets or other community-level observations. Residents, community members, program participants, enumerators, service users, field staff and partner organizations can submit information through the mobile application. Depending on the program, this can include self-reported program data directly from participants as well as information collected by enumerators or field staff. Submissions can include structured survey responses, photos, video, GPS locations and voice notes. The app can work offline and can be localized depending on the program.
Once information is submitted, your team can review it through the Portal. Photos, GPS locations, timestamps and other supporting information can give reviewers more context when assessing a submission. Poket can also customize AI-assisted verification tools to help identify submissions that may require additional review. Programs can decide whether incentives make sense for the project and what those incentives should be. Information can also move in the other direction through updates, resources, feedback and other content sent back to residents, service users and program participants.
What can program teams see?
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Poket can provide maps and dashboards based on community submissions, including reported issues by area, service-quality trends, participant experiences and other community-level indicators.
Voice submissions can also be transcribed to make qualitative information easier to review. Programs can choose to share appropriate findings, resources or updates back with participating communities as well.
What teams can use Poket for
Self-reported program data from program participants
Education monitoring
Youth engagement programs
Community protection and local-risk reporting
Citizen-generated data on public services
Participant feedback on local programs
Infrastructure and public-service monitoring
Community safety reporting
Waste and pollution observations
Urban-planning and local-development engagement
Accessibility and public-asset mapping
Traffic and transportation observations
Community service-delivery monitoring
Mystery-shopper and service-experience studies
Participant-led monitoring
Community-based M&E
